Terms of Service

1. Acceptance of Terms

By accessing our website, requesting our services, or entering into a service agreement with Lakcare Home Nursing Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Services Provided

Lakcare Home Nursing Services provides professional home healthcare services including but not limited to:

• Patient care and nursing support
• Elder care services
• Baby care and infant support
• Delivery care assistance
• Hospital bystander services
• Household management services

All services are provided by qualified healthcare professionals in accordance with applicable healthcare standards and regulations.

3. Client Responsibilities

As a client of our services, you agree to:

• Provide accurate and complete information about health conditions and care needs
• Maintain a safe environment for our healthcare professionals
• Follow prescribed care plans and treatment recommendations
• Pay for services according to agreed terms and schedules
• Treat our staff with respect and professionalism
• Notify us promptly of any changes in condition or care requirements
• Comply with all applicable laws and regulations

4. Service Availability and Scheduling

• Service Hours: We strive to provide services 24/7, but availability may vary based on staffing and demand
• Scheduling: Services are scheduled based on availability and client needs
• Emergency Services: Emergency care is subject to availability and may incur additional charges
• Cancellations: Cancellations must be made at least 24 hours in advance when possible
• Weather/Emergency Conditions: Services may be affected by severe weather or emergency conditions

5. Payment Terms

• Payment Methods: We accept cash, checks, credit cards, and insurance payments
• Billing: Services are billed according to agreed rates and schedules
• Insurance: We will work with your insurance provider, but you are ultimately responsible for payment
• Late Payments: Late payments may result in service suspension and additional fees
• Refunds: Refunds are provided according to our refund policy

6. Professional Standards

Our healthcare professionals are:

• Licensed and certified according to applicable regulations
• Trained in current healthcare practices and safety protocols
• Background checked and verified
• Committed to maintaining professional standards of care
• Required to follow all applicable healthcare laws and regulations

7. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the cost of services provided
• We are not liable for indirect, incidental, or consequential damages
• We maintain professional liability insurance
• Clients are responsible for providing a safe environment
• We are not responsible for outcomes beyond our reasonable control

8. Confidentiality and Privacy

We are committed to protecting your privacy and maintaining confidentiality:

• All medical and personal information is kept confidential
• We comply with HIPAA and other applicable privacy laws
• Information is only shared as necessary for care or as required by law
• Our staff are bound by confidentiality agreements

Please refer to our Privacy Policy for detailed information.

9. Service Modifications and Termination

• Service Changes: We may modify services based on client needs and professional judgment
• Client Termination: Clients may terminate services with appropriate notice
• Provider Termination: We may terminate services for non-payment, safety concerns, or other valid reasons
• Transition Planning: We will assist with care transitions when services are terminated

10. Website Terms

Regarding our website:

• Content is for informational purposes only
• Website information does not constitute medical advice
• We may update content without notice
• Users must not misuse or attempt to harm our website
• We use cookies and tracking technologies as described in our Privacy Policy

11. Intellectual Property

All content on our website and in our materials is protected by intellectual property laws:

• Trademarks, logos, and branding are our property
• Content may not be reproduced without permission
• Users may view and print content for personal use only
• Commercial use is prohibited without written consent

12. Dispute Resolution

In case of disputes:

• We encourage direct communication to resolve issues
• Formal complaints should be submitted in writing
• We will investigate complaints promptly and fairly
• Disputes may be subject to mediation or arbitration
• Applicable laws of Kerala, India govern these terms

13. Emergency Procedures

In medical emergencies:

• Call emergency services (108 or local emergency number) immediately
• Contact our emergency line if available
• Our staff are trained in emergency response procedures
• We will coordinate with emergency services as appropriate

14. Changes to Terms

We may update these Terms of Service:

• Changes will be posted on our website
• Significant changes will be communicated to active clients
• Continued use of services constitutes acceptance of changes
• Previous versions are available upon request

15. Contact Information

For questions about these Terms of Service: